Frequently Asked Questions!
I cannot access my account, what should I do?
Are our items/products authentic?
Who is Raena?
Can I amend my order once it is placed?
How do I know if my order was successful?
Can I cancel an order after it has been placed?
When will my order ship?
Can I receive my order on the same day?
How is the shipping fee calculated?
Jabodetabek – Rp 30,000
Java – Rp 40,000
Other regions – Rp 50,000
How to be eligible for free shipping?
All orders above IDR 490,000 will be entitled to free shipping across regions. Once your order meets the spending criteria, shipping fees will be automatically removed at check out.
Can I track my order?
What payment methods does Raena accept?
How do I use my coupon code?
How do I return or exchange an item?
Complaints made after 72 hrs from the delivered date will be regarded as invalid. No refund is allowed.